# Troubleshooting: General Issues

**URL:** <https://forums.maslowcnc.com/t/troubleshooting-general-issues/5749>\
**Category:** Wiki - Store and maintain knowledge\
**Created:** [August 14, 2018, 12:12pm UTC](https://forums.maslowcnc.com/t/troubleshooting-general-issues/5749 "2018-08-14T12:12:13Z")\
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**Author:** ![madgrizzle](https://yyz1.discourse-cdn.com/flex031/user_avatar/forums.maslowcnc.com/madgrizzle/32/1372_2.png) [@madgrizzle](https://forums.maslowcnc.com/u/madgrizzle)\
**Post date:** [August 14, 2018, 12:12pm UTC](https://forums.maslowcnc.com/t/troubleshooting-general-issues/5749/1 "2018-08-14T12:12:13Z")

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### Motors don't move

1. Run **Actions-\>Test Motors**
2. If both motors fail, check that the power is connected (look for the steady green light) and that the power is plugged into the Maslow shield (as in the picture below), not the arduino controller.  
 ![image](https://canada1.discourse-cdn.com/flex031/uploads/maslowcnc/original/2X/9/978a47a63431404375b862d79a2ae282505c0f8d.jpg)
3. If one motor fails test, swap ports on the Maslow shield to motors to see if the problem moves with the motor.
4. If the same motor fails, check connection at the motors to make sure the cables are plugged in correctly.
5. If the green light is not steady, you have an intermittent power issue. Check for a blue light on your power supply.

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