What is the reason for Z axis bottoming out?

Here are some links that might be related. Sounds like the latch that is driven by the orange goody slipped out of the detent in the router body. I think you were lucky to be present and observing when the z-axis slipped.

Z-axis pops out on Rigid

Cheap fixes for z-axis slop on the Ridgid R22002

Lock Lever on R2200 with z-axis

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