All set up, will not cut, also connection issues

First, my computer 1/2 the time will not show the correct usb port for connection, just the bluetooth and some ‘fake ports’ with my wifes headphones. if i reset my computer i can get the correct port to pop up and connect.

Second, i have it all setup, i have been able to cut a few things. but all of a sudden i can move the sled around but when i push cut it will not move at all. i have good files that i have already used to cut with.

any help would be amazing

software used?
have you tried a different USB cable?
sorry can’t really think of anything else. maybe post a video?

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