It replaces the program the controller runs, but it does not wipe the memory holding the setting because the memory is a separate chip on the shield board. $RST=* is the command.
I’m an arduino newb. I’ll connect the board to my laptop and open the arduino program. Where to I type that command?
There is Arduino basics I’m the wiki. Use the serial monitor.
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Would the reset button on the board reset the shield memory?
That is a power reset
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Unfortunately that didn’t do it. Same problem. Any other ideas, or is this board broken?
Are the two boards pressed together all the way? Are all connections in good.
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Yes. I even put a rubberband around the board and shield to make sure it stayed in place. The cables are all fully engaged.
What do you see when you run the Test Motors/Encoders command?