Z Axis - Only one stepper working - New Build

I just received my unit and built it, relatively easy process so far. I’ve updated the firmware etc, also all fine. Got the the part where I should jog the Z axis, nothing, just a gentle whir but nothing actually moved.

So I found this thread: Z Axis not working - new build - #3 by mongoosetoo
Mine was doing exactly this but after a restart it started moving a single stepper motor.

I swapped the cables around on the steppers so the left stepper was plugged into the right hand port etc and still only the same stepper moves, so I’m guessing a failed stepper? Is there any other explanation or step I’ve missed maybe?

I recorded a video of what it’s doing. I set it to move 1mm so as not to bend the frame too much. It’s the right side stepper that is moving in the video.

I’d be trying to check for binding / trying it no load next.

If you hold the lead screws and manually turn them to raise/lower - it might be that it feels that one is binding.

But a very simple test would be to (manually) raise it all the way until the screws are free from the nuts, prop the router cage up and free, and retest the z-motors with no load like that and see if you see the same behaviour or if they start turning like that (my guess is they don’t, but it’s worth a check).

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Can’t really see much from the video.

3 possibilities, Faulty Z motor or cable, Faulty control board or misalignment of Z motors.

If you can wind both motors up until the router is off the screws, and check if both motors run. If only one runs then you may have a faulty control board. try swapping the cables to see if fault follows the port.

If they both run when free, then they a probably binding because the motors are slightly out of alignment, To fix, loosen the Z motor screws on the sled and lower the Z right down to the sled, then tighten the screws, and it should fix your problem.

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Sorry I should have given more details. Both motors turn freely when spun by hand. It’s pretty easy to move the router up and down by hand, so I don’t think it’s binding or jammed.

Both ports on the board seem to work. Only one stepper works. The fault follows the stepper, not the port. (That’s what I was trying to show in the video).

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Can confirm that with no load, the stepper opposite the power cord does not work regardless of which port it is plugged into.

Video shows me testing it on just one port but I repeated this and it does the same thing plugged into the opposite port.

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It sounds to me like you’ve done a great job tracking down exactly what the issue is. It sounds like you got a faulty stepper motor :confused:

I will DM you a code for a free replacement right now!

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