Hey everyone. Just wanted to introduce myself. My name is Brad, and I work with Makermade as an online customer support agent. I’m here to any questions that I can and provide help/assistance to you all. If you have any questions or concerns feel free to message me and I will try to resolve them with you!
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Why is the Sky Blue? Glad to see you Welcome Aboard!
Thank you
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Hi Brad,
I have a brand new (January 2021) Maker Made 3 axis machine. Following online instructions, I used Ground Control to calibrate the Arduino and then got totally lost.
I understand I need Makerverse but can’t install it. I have a Mac with OS11.2.3
Can you help me?
Jim
Hi Brad,
Left this message last week but never heard back. Can you help me?
I have a brand new (January 2021) Maker Made 3 axis machine. Following online instructions, I used Ground Control to calibrate the Arduino and then got totally lost. I understand I need Makerverse but can’t install it. I have a Mac with OS11.2.3 Can you help me? Jim
@MacAleese why is the makermade version of the maslow and m2 drastically more expensive than the alternative options?
399 vs 699 is actually a gross difference, nearly twice the price.
Can you explain to me what your company has done with this kit to justify this double price? Somehow I doubt you’ve put double the value in parts into this so I’m really curious how your company can justify price gouguing people purely cuz the alternatives are out of stock atm.
Do you guys need competeition in order to offer a fair price? Are you requesting that users band together and start doing it themselves in order to get you to lower to a more fair price? Do you have any plans to lower prices or are you just going to keep raising due to a seeming monopoly cuz other people at half your price are out of stock so theres nobody to force your prices lower by taking your business? Maybe someone needs to take your business if this is your stance; this is supposed to be a cnc under $500 but your company is greedy enough to have it well above that and it makes me sad to watch a greedy company take a great idea like this and try to create a high priced monopoly over a idea that was supposed to be budget friendly.
This isn’t my company. I used to do tech support for them but actually no longer do for the time being. You’ll need to contact their customer support. Sorry
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Thats fair, I have attempted to talk to their customer service on their website, but cuz its not a public forum they can ignore me and glaze over my questions or concerns without actually responding to anything I have to say.
I figured there would be more accountability and they wouldnt be able to try this if I asked publicly here… so its too bad you don’t work for them anymore, their customer service is really bad.
differing part costs, the addition of a Z axis (which wasn’t there in the
original $399 kit), the ring to get more accurate sled movement. All of those
are differences off the top of my head (I have no affiliation with them).
Also, several years of inflation, the desire to not just break even, but cover
more costs (like sending replacement parts to people, software development)
This also uses a different controller than the original.
I’ll point out that all the software is available for free, and the design is
open, with lots of people available to help you if you ask for it.
So if you think that they are grossly overpricing their kit, you have the
ability to undercut them and sell a much cheaper kit. It’s not like they have
any exclusivity on selling maslow kits, they just happen to be doing so right
now.
David Lang
“So if you think that they are grossly overpricing their kit, you have the
ability to undercut them and sell a much cheaper kit.”
I am thinking about it, I have already contacted a few sources at madeinchina dot com and the motors seem really cheap so I’m legitimately confused why this is costing 700 usd.
To be clear; I’m canadian so 700 usd is nearly a million canadian due to how bad our dollar is, so doubling the price may not seem like a huge deal to you being an american but being canadian the price rises by quite a bit purely due to conversion rates.
“cnc under $500” is the concept, but it no longer exists when the prices are above that, double that if your canadian, I don’t think I could get the ORIGINAL maslow (not the m2) to my house in canada for less than 1k canadian, plus I’d need to build the frame for it despite wood prices being crazy atm so thats another few hundred at least. “best cnc under $500” is quickly turning into “half of what I need for a real cnc table” ← so wtfs the point in a maslow if it costs me half of what a cnc table would locally?
Best I can tell you is contact Mike Garza in the Facebook group. He will help you out with anything.
The ORIGINAL maslow was $500.
The newer m2 is not under 500 and they’ve never claimed so. The m2 is a million times better then the original maslow.