Problem with Z axis

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Chris not respond, pls any help me?

Can you upload a picture from the motor-shield?

Please, is that it?

the motor “shield” is the electronic board that the power connects to where the motor wires plug in. It is the “brain power distribution board.”

Sorry, please here

That is an Arduino Mega with a version 1.2 shield. You need to be using the Arduino Mega firmware and webcontrol. If you load webcontrol, you can flash to the latest firmware on the arduino by selecting the menu above in webcontrol -> Actions ->
then one of these buttons (the NONE in this picture will be replaced with the firmware version available on your system):
image

Do not use makerverse yet because it is still in beta testing / development. This is not an M2 due board and shield and that explains why makerverse doesn’t work with it.

Please check out these videos and directions for using webcontrol.

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Hello, I uploaded windows from scratch, now I have windows 10, it was a fresh installation because I thought that if there is no program uploaded for Maslow, the z axis will not turn on, but only when there is power and windows starts, the z axis starts up, I am asking for help, is it a matter of calibration or a component is damaged

The z axis should not move when the system is powered on. I have coaxed had the z axis to move by partially plugging in the cable (on accident) and would not suggest it, but that was a warning to be sure to plug things in all the way. The picture of the board you sent: did you put the heat sinks back on the chips? If not, they will overheat and you may have a damaged board. It is possible that the motor encoder could be damaged and if no feedback is received, then them motor will continuously spin.

Try swapping cables and then motors with another channel just to verify the problem doesn’t follow the motor, or the cable. if the channel is the problem, that may indicate the board, If the cable is the problem, check for a broken wire (use an ohm meter to verify continuity of each pin), If the z motor does the same thing on each channel, it could be the encoder.

Once you have an idea, contact your kit manufacturer and see if they can help with a replacement part.