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Z-axis not working

Have a new Maslow classic, running the mega. Have it set up but can’t get the z-axis to work for the life of me. Been trying for a week now. Just now I changed the locations of the connectors, just to rule out hardware issues. But it seems that my z-axis connector isn’t working. When I moved the connectors around the motor turns, but the one plugged into the z-axis does not. How do I fix this!? I’ve been trying to get this fixed so I can make Xmas presents but, unfortunately it doesn’t seem like I’ll be able to now. I can’t seem to find info on contacting Maslow either.

The good news is you are in the right place! Maslow doesn’t really exist as a business right now, but I am here to help.

Smart!

So no matter which motor is plugged into the z-axis port it doesn’t work?

Did the motor plugged into that z-axis port ever work in the past?