Metal Maslow order

1

Any issues with @Metalmaslow? Ordered in beginning of Feb, got an email saying order had shipped on March 1st, but didn’t arrive. I then sent an email for status on the 6th of March (no reply) , called yesterday and sent an email, no answer, no reply.

2

they are back logged parts from china due to virus.

3

I ordered my Metal Maslow about 2 weeks ago and it was here in 3 Days. ordered the router and metal top bar last week, here in 3 days also so they are normally very fast shippers. I’ve had good luck talking with them on Facebook at the Maslow CNC Users Group, screen name is Metal Maslow cnc.

Good luck, hope the parts are coming soon,

Jason

4

Mine is supposed to arrive today. I ordered at the end of last week. They answered the question or two that I had in about a day each.

5

we still have all the parts to make complete kits, but some of these new sled parts are taking longer, thanks for everyone’s patience.

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6

I ordered a z axis kit 2 weeks ago and haven’t heard anything. Would be nice to get an ETA or email response at least to know I haven’t been forgotten.

7

I ordered a complete kit a few days ago and also have not heard a word. I tried contacting them 2 times but no response. Tried calling phone number but got message it was not in service. I agree, you put your credit card out there for a large purchase like this and it’s nice to get a response that your order is being taken care of and if there is a delay, an ETA is nice to have. The Covid excuse has been overplayed in the area of customer service by everyone over the past 2 years.

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8

Please update when you hear back from them. I’m looking to order a complete kit in the next few weeks and I’m interested to see how this pans out.

9

Will do.

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10

Something you can try doing is this:

@Metalmaslow

That might get their attention too.

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11

@metalmaslow please read recent posts on this thread. Thank you

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12

I am not sure of your ordernumber/name, but several orders were shipped out today. You will get an email with tracking. I am glad covid has not disrupted your life. I had to move and now drive to another place to fullfil orders. Metal prices have increased 30%, and my kit prices have not gone up at all. If one feels like paying $1200 for a product made in China instead of $600 for one made in USA there are competitors out there who might provide faster customer service. I’m proud of the product and price point we make.

unfortunately I do not check this forum that often email is best way to reach me.

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