Here is my response.
Basically if you think like Joe, that would you would rather pay 10x for a local shop then please do that. IF that is how one thinks we are probably not the company to buy stuff from. Save us both some grief. Then why do people continue to buy parts from us? Well because no one else is stocking and selling parts like faster z axis or laser cut bases is my guess.
DIYAKI didn’t like the paint job on the gantry plate and some other COSMETIC only issues. so he returned it, no big deal. Website says to contact us for a return label, but he was so upset he overpaid UPS store for return service for $140 and wrong address. we sent him return label. He was still furious. Apparently months latter he is still angry about the wrong address. He was angry enough to false accuse me of refusing delivery. What good would that do me? paypal would still refund his purchase and I’d loose a kit.
Jon_Brohau and Joe 85. we make money selling kits, not parts.
Joe you ordered a laser cut steel base for $25! it says right on our website we do NOT make any money on it. But yet here you are trying to tear us down? the community doesnt’ need that. go ahead post any emails I sent. It’s unbelievable how people like you act towards vendors selling something at no profit. yes I’m pissed. cost of steel is skyrocked too, due to pandemic.
I’ve just researched my complaints and seems like the vast majority of complaints are from customers that just order some small parts and then come here and complain.
to the community at large: years ago this was an awesome place people giving people the vendors help improving the product. If people like the above are allowed to try and cancel culture a vendor, then that benefits no one.
I had originally thought having a great priced kit with many upgrades would sell it self. but I was wrong. marketing and advertising seem to be the key to selling a lot of kits.
all it takes is about 2-3% of unreasonable customer to shut a business down. seriously
ebay, amazon, etsy, any credti card vendor will cancel a business’s accounts over a complaint ratio that high. even worse credit card companies will force vendors to have thousand of dollars in reserves if the complaints get more than a couple percentages
So yes DIYAki the communithy defends me because I try to help the community. the communitiy is lucky to have 3 vendors that sell kits. it’s very expensive to stock a couple hundred kits for sale. No one is guaranteeing me a profit. If I loose my savings no one is going to bale me. Most people can see the value in that. the fact you are still complaining about the wrong shipping address months latter tells people something.
so what is the solution? I can’t sell parts at bottom basement prices anymore and I have to communicate better. which means prices have to raise because I have to spend more time. I’ll loose business over this response most likely but better to let people know where I stand then let these false accusations fly. I am always amazed how some upset customers can twist the facts so much. seriously turning a mole hill into a mountain.
now if anyone has a order they want a refund on, just email us, I’ll take care of it.
the good news. 2021 metal maslow kits are finally in stock and we’re almost 100% recovered from the curve balls the pandemic threw us.