The parts are not used. The router’s are bought in bulk as factory blemish which we put on our website, they have a 1 year warranty through makita or you can go through us.
We throw away all packaging and by doing so can fit everything in a box that qualifies for UPS flat rate shipping. We put all the bare routers in a box, they rub against each other. If we kept all the packaging it would increase shipping $20-$30 depending on location. UPS flat rate shows 11 lbs on a box that actually weighs 44 lbs, it is basically 4 x lighter rate.
We operate out of basically a small home based shop. We don’t have a professional spray paint booth. Steel parts are painted with rattle spray paint cans outside, they are flipped over on racks after a few hrs so might have rack marks on paint finish since it would take 2 or more days for parts to fully cure. we cannot wait two days inbetween coats.
Items like gantry plate we pre-paint to avoid rust and then drill holes in them which causes scratches on the spray paint.
Z axis is disassembled and reassembled and stacked and it might have scratches just from moving around.
Scratches are cosmetic, they do not affect the performance of the machine, but we understand some people have concerns about scratches and have offered you a full refund.
will post images like these on website so people know exactly what they are getting.
picture shows typical router base with a few scratches. Router base is not even used on the maslow cnc machine anyways.
cord rubbed and customer sent me this image complaining about it:
customer sent me this image of inside of bottom of z axis. We have to remove the plate to install the custom gantry and honestly it just looks like that from taking it apart and reassembling, Is hidden by c beam anyways.
I understand if you are frustrated about scratches, but our communication has been fine IMHO. So why say it took several days for you to get tracking #??? it took 2 days
4/24/2020 9:03 PM emailed us asking for tracking
4/26/2020 8:15 AM we gave you correct tracking. last digit was cut off when we copied and pasted the number. Honest mistake.
And yes we do not ship bars at the same time as the kits, and I did reply saying the bars shipped out last Friday and you should get them in a few days on my phone didn’t have tracking # handy as I dont’ like to do work like that on my phone only when sitting at my desk. but I’m guessing you won’t like the bars either because the paint will be scratched on those as well.
So lets keep this civil, just return it and we’ll be glad to refund it.