I received the message below. Yesterday.
In short:, no cables have been dispatched yet.
we are human and make mistakes and will send the missing cables. I see you failed to mention that we sent the 40 lb package expedited at your request and that we will ended up spending over $180 more in shipping due to this, but yet you are still upset. Even after we explained the Covid 19 situation and us moving. Your response was to do a negative review on your blog.
The sad truth of online sales is it only takes about 3% of customers to shut down paypal and credit card sales and without that a business will go under. I consider shipping something that we loose money on a gift and most customers request that, sorry if it has caused issues.
I think all the sellers do this because they are passionate about getting a big cnc for a small price, but between covid19, 25% tarriff fees from importing chinese goods, and these online attacks is it really worth us to continue? seriously?
As far as international sales go this is our last one. Not worth the headaches.
graph shows impact of all this on sales:
To the people that write negative things without even giving us a chance to respond, that charge back credit or paypal purchases without even emailing us asking for a refund, and to those that think it’s just business, it’s not and you are destroying one of the vendors that makes your hobby possible.
and I’ve seen nasty stuff written about all the vendors.
the cables are custom made you can’t get them from amazon or any where else, except in china.